Service Desk Analyst

Service Desk Analyst – Manchester

Up to £25000 – Permanent 

In a world where technology is advancing at a rapid pace, why not work with a company who are advancing with it?

• Based in the heart of Manchester
• Internationally established company
• Great work benefits, development, and progression.

This company is looking for a Service Desk Analyst to ensure smooth running and a good working experience for the end users across the company. To provide a single point of contact to customers for system-related incidents and service requests, endeavoring to resolve as many of these at the first point of contact as possible.

Key Responsibilities:

• 1st-line support or all incidents and service requests reported by customers.
• Record, prioritize and manage all incident requests, and act accordingly
• Ensure that the Service desk mailboxes are routinely monitored and all submissions are dealt with accordingly.
• Carry out daily checks
• Efficiently escalate incidents to appropriate teams if they are not resolvable from 1^st line of support.

Key Skills / Experience Required:

• 2 years of previous customer service experience
• Excellent customer & communication skills
• Experience with Microsoft Active Directory
• Excellent organizational skills

If this sounds like the next step in your career, apply now!