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Service Desk Analyst

Service Desk Analyst – Manchester

Up to £25000 – Permanent 


In a world where technology is advancing at a rapid pace, why not work with a company who are advancing with it?

  • Based in the heart of Manchester
  • Internationally established company
  • Great work benefits, development, and progression.

This company is looking for a Service Desk Analyst to ensure smooth running and a good working experience for the end users across the company. To provide a single point of contact to customers for system-related incidents and service requests, endeavoring to resolve as many of these at the first point of contact as possible.


Key Responsibilities:

  • 1st-line support or all incidents and service requests reported by customers.
  • Record, prioritize and manage all incident requests, and act accordingly
  • Ensure that the Service desk mailboxes are routinely monitored and all submissions are dealt with accordingly.
  • Carry out daily checks
  • Efficiently escalate incidents to appropriate teams if they are not resolvable from 1st line of support.

Key Skills / Experience Required:

  • 2 years of previous customer service experience
  • Excellent customer & communication skills
  • Experience with Microsoft Active Directory
  • Excellent organizational skills


If this sounds like the next step in your career, apply now!



Job Information

Job Reference: MP111455CT2565
Salary From: £19000
Salary To: £25000
Job Industries: IT
Job Locations: Manchester, UK
Job Types: Permanent
Job Skills: Customer Service, IT, Service, Troubleshooting
Apply Now