Call Recording Policy
The purpose of this policy is to govern the procedures for call recording within Paratus People Limited / Paratus People Netherlands BV and the management of access and use of telephone call recordings.
The implementation of recording of telephone calls was agreed in order to support effective training and delivery of excellent customer service and to enable Paratus People Limited / Paratus People Netherlands BV to delivery the best service to all their clients.
All calls received or made will be recorded utilising the Paratus People Limited / Paratus People Netherlands BV call recording system and may be stored securely within the system for up to 12 months.
Purposes of Call Recording
The purpose of call recording is to provide an exact record of the call which can;
Establish the facts of the call if clarity is sought at a later date;
Provide an opportunity to use the call for training purposes to improve the quality of service provided.
Internal Access and Availability
Only those with appropriate authority can access calls. They are required to maintain a secure and private password.